Privacy Policy

1. Introduction

At Exverta, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Name, email address, and contact information
• Identity verification documents (KYC)
• Financial information and transaction history
• Cryptocurrency wallet addresses
• Communication preferences and support inquiries

2.2 Automatically Collected Information

When you use our platform, we automatically collect certain information:

• IP address and geographic location
• Device information and browser type
• Usage patterns and platform interactions
• Cookies and similar tracking technologies
• Login times and session duration

2.3 Blockchain Information

Cryptocurrency transactions are recorded on public blockchains. While blockchain addresses may be pseudonymous, they are publicly viewable and permanent.

3. How We Use Your Information

We use your information for the following purposes:

• Providing and improving our trading services
• Identity verification and KYC compliance
• Processing transactions and managing your account
• Preventing fraud and ensuring platform security
• Complying with legal and regulatory requirements
• Customer support and communication
• Marketing and promotional activities (with consent)
• Platform analytics and improvement

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Identity verification and compliance services
• Payment processing and banking services
• Cloud hosting and data storage
• Customer support and communication tools
• Security and fraud prevention services

4.2 Legal Requirements

We may disclose your information when required by law, including:

• Compliance with court orders or legal processes
• Responding to government or regulatory requests
• Enforcing our terms of service
• Protecting rights, property, or safety
• Anti-money laundering (AML) and counter-terrorism financing (CTF) compliance

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Security

We implement industry-standard security measures to protect your information:

• Advanced encryption for data transmission and storage
• Multi-factor authentication and access controls
• Regular security audits and vulnerability assessments
• Cold storage for cryptocurrency assets
• Employee background checks and security training
• Incident response and breach notification procedures

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory obligations
• Resolve disputes and enforce our agreements
• Prevent fraud and ensure platform security

Generally, we retain account information for 5-7 years after account closure, as required by financial regulations.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your information in a portable format
• Objection: Object to certain processing activities
• Restriction: Request limitation of processing
• Withdrawal: Withdraw consent for processing (where applicable)

8. Cookies and Tracking Technologies

8.1 Types of Cookies

We use the following types of cookies:

• Essential Cookies: Required for platform functionality
• Analytics Cookies: Help us understand platform usage
• Functional Cookies: Remember your preferences
• Security Cookies: Detect fraudulent activity

8.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect platform functionality.

9. International Data Transfers

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

10. Children's Privacy

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing any information.

12. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights listed in Section 7 above.

14. Contact Information for Privacy Matters

For privacy-related questions, concerns, or to exercise your rights, contact us at:

• Email: [email protected]
• Data Protection Officer: [email protected]
• Telegram: https://t.me/exverta_support
• Mail: [Physical Address], Attn: Privacy Officer

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting a notice on our platform
• Sending an email notification
• Providing in-app notifications
• Updating the "Last Updated" date

16. Consent

By using our platform, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our services.